Shop FAQ
Shipping
Where do you ship?
We ship to the US and Canada from our warehouse in Vancouver, BC, Canada.
How much is shipping?
Orders less than $50 are $12, up to $100 are $16, and for orders over $100, shipping is free. *Oversize shipping fees may apply on certain items.
When will I get my stuff?
Soon! You will receive a shipping confirmation email once we process your order. In it, there is a tracking number and a link to the corresponding shipping company’s website.
Do you ship express?
Currently, we are only able to offer Standard shipping rates and times.
What methods of shipping do you offer?
We ship UPS Standard ground shipping.
My package was damaged in shipping.
Contact us immediately, and we’ll be in touch with the form for you to fill out. Once we gather the information, we can either replace the part, fix it, etc. Initial contact must be made within 48 hours of delivery.
Can you ship it to my local bike shop?
If you’d like your parts delivered to a bike shop, we recommend you simply order the part through them. Prices should be the same either way, and if you order through your local shop, you get the service and warranty through them. We know them, they’re nice people.
Warranty
Warranty Policy
Race Face and Easton Cycling stand behind every product we make. A warranty can be claimed on ShopRFE.com only if the following is true:
1. The item was purchased from www.ShopRFE.com.
2. You are the original purchaser, and have the original order number.
3. The fault happened in manufacturing or design, and not due to regular wear and tear from regular usage.
1. The item was purchased from www.ShopRFE.com.
2. You are the original purchaser, and have the original order number.
3. The fault happened in manufacturing or design, and not due to regular wear and tear from regular usage.
Placing a Warranty
Sometimes things don’t go as planned. If you feel the product you purchased from ShopRFE is faulty and doesn’t live up to the Race Face and Easton Cycling standards, please contact our warranty department here.
Returns
Returns & Exchange Policy
ShopRFE accepts returns for a full refund within 30 days of purchase (excluding promotional or clearance items). The item must be unused/uninstalled/unwashed, and in its original packaging. ShopRFE is only responsible for paying the shipping fees for returns if what was ordered is not what arrived or if the package was sent to the wrong address. ShopRFE will not be held responsible to pay return freight on any other items, including those damaged in transit.
Send an item back
Contact us here to request a return authorization (RA) form.
I bought the wrong part – now what?
ShopRFE accepts returned items within 30 days of purchase that are unused, and in their original packaging. So if you greased up those BB threads and tried to press-fit them into your headset, sorry you’re out of luck (and might need a new bike...). But if your handy mechanic friend tells you it’s not the right part (before you open the packaging), send it back no problem! We want to be sure you’re riding all the right stuff!
I bought this on another website, can I return it here?
All returns and warranties must go through the original point of purchase. ShopRFE will only accept and process returns and warranty requests if originally purchased on www.ShopRFE.com.
Additional Information Regarding Returns.
Customers are responsible for paying all shipping expenses related to the return/exchange of RFE product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS. All returned items must include the original packing slip as well as the RA number that was issued to you by our customer service team clearly printed on the Returns Form.
Sponsorship
How do I get sponsored?
Option A: Be Wade Simmons.
Option B: If option A isn’t panning out, just fill out your information here.
Option B: If option A isn’t panning out, just fill out your information here.
What levels of sponsorship do you offer?
We support programs and individual athletes at many levels; from grassroots and youth programs to professional factory athletes and just about everything in between. If Race Face or Easton Cycling would be a good fit for you or your group, please contact us here.
Warranty Inquires
Privacy Policy
